Richmond, TX
(832) 220-5057

Questions

What homeowners ask us before they call.

Most of what we hear before a job starts falls into a handful of questions, and the honest answer is usually more useful than a sales pitch. Below are six, taken from our own published FAQ and from what people actually ask before they book us. If a claim has already been denied, skip ahead to insurance claim help and start there.

Still stuck on something we have not covered here? Call, text or email any time, in English or Spanish, and we will walk through it directly instead of making you guess from a page.

One test square

5 to 15

hail bruises inside a 10 foot square, the number set by your insurer, not by us

Six answers

The first three are quoted directly from our own published FAQ. The rest come from the services people ask about most: roof warranties, what else we do besides roofing, and how the claims process actually works once we are involved.

Sometimes the answer is obvious: a hole in your roof, missing shingles, leaks, or animals living in your attic all indicate you need a new roof. Other times the signs are more subtle. If your roof is more than 12 to 15 years old, it may be time to get a replacement in order to get ahead of any damage-related repairs. Curling shingles, missing or damaged flashing, and discoloured ceilings and walls are also good indicators. Homeowners should have a roof inspection done at least once a year.

Call us. We are happy to help you work with the insurance company on your claim, and we will come out and look at the roof first so you know what you are actually dealing with before you file.

Every insurance provider has different criteria for what qualifies as storm damage. The adjuster tests a 10 foot by 10 foot square of your roof and has to find a certain number of hail bruises inside that test square for the job to qualify. The number needed varies from five to 15 depending on your insurance company.

We work it with you. We document the roof, meet the adjuster, and if the claim comes back denied we can request a re-inspection and put the evidence in front of the carrier again. One Richmond homeowner had an initial claim denied and ended up approved for a full replacement on the second inspection.

A five year labour warranty from us, and a ten year manufacturer warranty on the shingles. We install name-brand materials from GAF, Owens Corning and CertainTeed.

Yes. We pour and repair concrete for driveways, patios, walkways, steps and pool areas, and we power wash brick, siding, concrete, decks and awnings. If you sign a roofing contract with us, the exterior power wash of the home is free.

Still have a question

Call and ask. We answer 24 hours a day, in English or Spanish.

Most calls start with someone describing what they are looking at rather than reading from a form. If it turns out roofing is not the whole story, we can walk you through everything else we handle too.

Call (832) 220-5057